Client Service Representative at Noble West Animal Hospital

Noble West Animal Hospital•Noblesville, IN

6d•$17 - $17•Onsite

About The Position

Noble West Animal Hospital is seeking a Client Service Representative (CSR) to provide an exceptional experience to clients during every interaction. The CSR will perform practice administrative tasks such as record maintenance and appointment tracking, manage practice reception, handle accounts, process payments, and perform data entry. This role requires applying practical knowledge of practice processes, services, and veterinary record requirements to ensure excellent patient care and client satisfaction. The anticipated schedule is Monday-Friday, 2pm-6pm. Previous Veterinary CSR experience is required.

Requirements

Previous Veterinary CSR experience required
Ability to work on weekends as required
Reliable transportation
High school diploma or equivalent

Nice To Haves

Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE

Responsibilities

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Perform hospital closing tasks and prepare for the next day's appointments.