Client Service Representative

VCA Animal Hospitals•Arlington, MA

1d•Onsite

About The Position

VCA Animal Hospitals is seeking an experienced Client Service Representative to join their team. The company's mission is to prioritize pet health and provide excellent service, aiming to exceed pet owner's expectations. The Client Service Representative is crucial in setting the tone for the practice, building and maintaining customer trust and confidence. VCA Animal Hospitals is a leader in veterinary care, committed to the future of veterinary medicine, impacting pets, people, and communities. They provide primary, emergency, urgent, and specialty care to over four million pets annually, investing in cutting-edge tools, training, and technology. The company has 35,000 Associates, including nearly 7,000 veterinarians, nearly 4,000 credentialed technicians, and over 10,000 veterinary assistants, all dedicated to providing the best medical care.

Requirements

Experienced Client Service Representative

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.