Client Service Representative at Animal Hospital of University Drive

Animal Hospital of University Drive•Sunrise, FL

1d•$18 - $20•Onsite

About The Position

The Animal Hospital of University Drive is seeking a Client Service Representative (CSR) to provide an exceptional experience to clients during every interaction. This role involves managing practice reception, maintaining veterinary medical records, handling accounts, processing payments, and performing administrative tasks. The CSR will apply practical knowledge of practice processes, regulations, and veterinary terminology to ensure excellent patient care and client satisfaction.

Requirements

Ability to work on weekends as required
High school diploma or equivalent
Practices OSHA safety techniques including proper PPE

Nice To Haves

Previous veterinary experience preferred
Client satisfaction references preferred

Responsibilities

Leads practice opening and closing procedures.
Ensures all public areas are clean and presentable.
Processes cash, checks, charge card payments, and credit account payments.
Schedules appointments for the clinic.
Assists in the updating of client/patient files.
Prepares and sends client correspondence.
Sends reminder notices to clients and conducts re-calls.
Performs a backup of the computer system.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice.
Answers incoming telephone calls.
Presents clients with medications, instructions, new client kits, and other take-home items.
Handles emergency situations with care and patience.
Addresses client concerns in a calm and appropriate manner.