Client Service Representative - Animal Emergency of Killeen - TX
About The Position
Animal Emergency of Killeen is seeking a dedicated and customer-focused individual to join their team as a part-time or full-time Client Service Representative. This role is the first point of contact for customers and plays a crucial role in providing exceptional service. Animal Emergency of Killeen was founded by a coalition of local veterinarians to provide high-quality, after-hours emergency care to Central Texas pet owners when regular clinics are closed. They foster a tight-knit, collaborative culture where everyone pitches in. The clinic is open evenings, weekends, and holidays, operating with a team-first mentality and a shared commitment to doing right by pets, clients, and each other. The Client Service Representative is more than just a receptionist; they provide the first impression of the hospital, requiring warmth, friendliness, professionalism, helpfulness, knowledge, and the ability to multitask with interruptions. This role demands knowledge of the veterinary world, critical thinking, and schedule maintenance, with a friendly and outgoing demeanor being necessary.
Requirements
- Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
- Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
- Ability to multitask and handle a fast-paced environment with attention to detail.
- Proficiency in using computer software, including practice management systems and Microsoft Office.
- Organizational skills to manage appointments, records, and administrative tasks.
- Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
- Previous experience in the veterinary field is a must!
Responsibilities
- Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
- Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
- Answer phone calls, address client inquiries, and provide information about our services and policies.
- Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
- Process payments accurately and provide clients with detailed invoices and receipts.
- Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
- Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
- Handle administrative tasks such as filing, faxing, scanning, and data entry.
- Manage and update client information in the practice management software.
- Provide basic information about preventive care, vaccinations, and medications.
- Assist clients with completing forms, explaining treatment plans, and addressing concerns.
- Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
- Assist in coordinating appointments, procedures, and special requests.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Paid Holidays
- Short Term & Long Term Disability
- Training & Development
- Tuition assistance
- Uniform allowance
- Discounted healthcare for personal pets
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
