Client Service Representative - Animal Emergency of Killeen - TX

Veterinary Innovative Partners•Killeen, TX

3d•Onsite

About The Position

Animal Emergency of Killeen is seeking a dedicated and customer-focused individual to join their team as a part-time or full-time Client Service Representative. This role is the first point of contact for customers and plays a crucial role in providing exceptional service. Animal Emergency of Killeen was founded by a coalition of local veterinarians to provide high-quality, after-hours emergency care to Central Texas pet owners when regular clinics are closed. They are described as a team that shows up for each other, with a tight-knit, collaborative culture where everyone pitches in. The clinic is open evenings, weekends, and holidays, operating with a team-first mentality and a shared commitment to doing right by pets, clients, and each other. The Client Service Representative is more than just a receptionist; they provide the first impression of the hospital, requiring warmth, friendliness, professionalism, helpfulness, knowledge, and the ability to handle multiple tasks with interruptions. This role requires knowledge of the veterinary world, critical thinking, schedule maintenance, and a friendly and outgoing demeanor.

Requirements

Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
Ability to multitask and handle a fast-paced environment with attention to detail.
Proficiency in using computer software, including practice management systems and Microsoft Office.
Organizational skills to manage appointments, records, and administrative tasks.
Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
Previous experience in the veterinary field is a must!

Responsibilities

Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
Answer phone calls, address client inquiries, and provide information about our services and policies.
Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
Process payments accurately and provide clients with detailed invoices and receipts.
Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
Handle administrative tasks such as filing, faxing, scanning, and data entry.
Manage and update client information in the practice management software.
Provide basic information about preventive care, vaccinations, and medications.
Assist clients with completing forms, explaining treatment plans, and addressing concerns.
Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
Assist in coordinating appointments, procedures, and special requests.