Client Service Representative, Swing Shifts

Ethos Veterinary Health • Parker, CO

3d • $18 - $24 • Onsite

About The Position

As a CSR at AESC, you’ll be the essential connection between our clients, their pets, and the rest of the hospital team. From managing front desk interactions to coordinating vital communications, you’ll play a critical role in ensuring smooth operations and excellent service.

Requirements

• At least 1 year of in-person customer service experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office, internet navigation, and messaging programs.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Nice To Haves

• 1 year of experience in the veterinary or human medical field.
• Familiarity with payment collection processes.
• Experience managing multi-line phone systems.
• Proven ability to maintain high accuracy in data entry.
• Knowledge of EzyVet or similar medical record systems.

Responsibilities

• Manage multi-line phone systems: answer calls, gather information, and route messages to the appropriate departments.
• Schedule appointments and handle check-ins/check-outs for both specialty and emergency visits.
• Provide compassionate and professional support to clients, including during high-stress or emergent situations.
• Assist with walk-in euthanasia cases, including discussing cremation options.
• Process payments, deposits, and invoices using various payment methods.
• Maintain and update client accounts, records, and paperwork accurately.
• Follow established protocols to escalate urgent cases in the Emergency Room.
• Monitor and communicate accurate wait times for Emergency Room clients.
• Rotate through phone support shifts, handling all incoming calls.
• Coordinate the use of exam rooms efficiently.
• Ensure the front desk, lobby, and exam rooms are clean and organized at all times.
• Scan documents into patient charts and maintain accurate records.
• Send reminders for appointments via email, phone calls, or texts.
• Verify that upcoming appointments are scheduled correctly, confirmed, and that all necessary records are obtained.
• Oversee memorial and cremation products for clients.
• Collaborate with the Referral Coordinator to manage appointments from referring veterinarians.
• Take on other duties as assigned to support hospital operations.

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with Matching
• Employee Assistance Program (EAP)
• Uniform Allowance
• Shift Differential Pay
• Generous paid time off, including: Sick Days, Vacation Days, Bereavement Leave
• Holiday Premium Pay
• On-Call Incentives
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED