Client Service Representative [Hourly]

CIBC•Oakville, ON

9d•Onsite

About The Position

As a member of the Personal and Business Banking Team, you will work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, you will be the first line of support as clients work towards their financial goals, assisting with transactions, answering questions, and proactively connecting clients with the right team members. The role requires flexibility to work banking centre hours, which may include evenings and weekends, and to work at multiple banking centres within a reasonable travel distance. This is an on-site full-time position.

Requirements

Client Issue Resolution
Client Service
Customer Experience (CX)
Digital Literacy
Empathy
Financial Products
Interpersonal Communication
Standards Compliance
Transaction Services

Responsibilities

Help clients manage their accounts and products
Focus on the client experience and make interactions meaningful
Connect clients to the right CIBC team members who can help them reach their goals
Listen, ask questions, and put yourself in the client’s shoes
Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together
Become a technology expert
Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development