Client Service Representative [Hourly]

CIBC•New Liskeard, ON

9d•Onsite

About The Position

As a member of the Personal and Business Banking Team, you will work in a fast-paced Banking Center, leveraging your knowledge of financial services products to assist clients with their day-to-day banking needs. In this Client Service Representative role, you will serve as the first line of support, helping clients achieve their financial goals by answering questions, assisting with transactions, and proactively connecting them with the appropriate CIBC team members. The position requires flexibility to work banking center hours, which may include evenings and weekends, and to work at multiple banking centers within a reasonable travel distance. This is an on-site, full-time role designed to enable you to thrive in your work environment.

Requirements

Put our clients first.
Engage with purpose to find the right solutions.
Go the extra mile, because it’s the right thing to do.
Be goal oriented.
Be motivated by accomplishing your goals and delivering your best to make a difference.
Be passionate about people.
Find meaning in relationships, and surround yourself with a diverse network of partners.
Connect with others through respect and authenticity.
Love to learn.
Be passionate about growing your knowledge.
Have a strong sense of curiosity.
Engage with your heart and mind.
Care about people and respect different perspectives.
Listen to and learn from the experiences of others.
Bring your real self to work and live our values - trust, teamwork, and accountability.
Legally eligible to work at the location(s) specified.
Where applicable, must have a valid work or study permit.
Skills: Customer Service
Skills: Digital Literacy
Skills: Financial Processing
Skills: Online Banking
Skills: Organizational Efficiency
Skills: Teamwork
Skills: Transaction Services

Responsibilities

Help clients manage their accounts and products.
Focus on the client experience and make interactions meaningful.
Connect clients to the right CIBC team members who can help them reach their goals.
Listen, ask questions, and put yourself in the client’s shoes.
Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
Become a technology expert.
Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.