Veterinary Receptionist - San Jose, CA

Vetcor • San Jose, CA

20h • Onsite

About The Position

Oakridge Veterinary Clinic is hiring a Client Service Representative (CSR) / Veterinary Receptionist. This full-time, entry-level position offers hands-on experience in a veterinary hospital, with opportunities to learn about veterinary services, client education, hospital operations, and patient-care support. The CSR is an essential part of the hospital team, serving as the first and last point of contact for clients. Responsibilities include answering phones, coordinating appointments, checking patients in and out, processing payments, and assisting pet owners. The ideal candidate is organized, positive, comfortable in a fast-paced environment, and enjoys helping people and pets.

Requirements

• Strong interpersonal and customer service skills
• Excellent verbal and written communication abilities
• Analytical thinking and practical problem-solving skills
• Strong organization and multitasking abilities
• Ability to manage a high volume of phone calls, emails, and client interactions
• Ability to remain composed, compassionate, and professional during stressful situations
• Strong listening skills and the ability to follow verbal and written instructions
• Patience, attentiveness, and empathy
• Effective time-management skills
• Attention to detail and commitment to accuracy
• A positive attitude and willingness to look for solutions
• A collaborative, team-first approach
• Comfort learning veterinary terminology, services, and hospital procedures
• One to three years of experience in a customer-facing role is preferred
• High School Diploma or GED preferred
• Interest in animals, veterinary medicine, and providing exceptional customer service
• Ability to stand for extended periods
• Ability to lift up to 40 pounds unassisted
• Ability to perform the physical responsibilities associated with a busy veterinary reception environment

Nice To Haves

• Previous veterinary experience is not required

Responsibilities

• Provide friendly, compassionate, and professional service to the clients and patients of Oakridge Veterinary Clinic
• Welcome clients and patients to the hospital and create a positive first impression
• Answer incoming calls, determine client needs, and direct calls to the appropriate team member
• Respond to routine questions about hospital services and general pet-care information within your training and role
• Follow established hospital protocols when clients report urgent or acute symptoms and connect them with the appropriate medical team member
• Remain calm and reassuring when assisting distressed or concerned pet owners
• Schedule appointments and collect necessary information about patients and their owners
• Prepare records, forms, estimates, consent documents, and other materials before appointments when possible
• Check clients and patients in for appointments
• Support the patient discharge process and ensure required information is complete
• Schedule follow-up appointments and update future reminders as needed
• Provide clients with medications and discharge instructions prepared or approved by the medical team
• Enter charges, collect payments, make change, and process credit card transactions
• Assist with cash drawer reconciliation and end-of-day transactions
• Help clients with approved over-the-counter pet-care products and merchandise
• Maintain accurate client and patient information
• Assist the treatment team with responsibilities such as animal restraint and patient check-in after completing appropriate training
• Support hospital projects and administrative responsibilities as assigned
• Keep the lobby, reception area, pharmacy, and exam rooms clean, organized, and welcoming
• Assist with maintaining treatment areas when needed
• Recognize when questions or concerns need to be escalated to the appropriate team member
• Collaborate with fellow CSRs and other hospital departments to find appropriate solutions for clients and patients

Benefits

• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program
• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child after one year of service for eligible full-time employees
• Sick Time / Paid Time Off
• Free or discounted lab work for employee pets
• Pet discounts on services and products
• Pet food discount program
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED