Veterinary Receptionist - San Jose, CA

Oakridge Veterinary Clinic•San Jose, CA

1d•$19 - $24•Onsite

About The Position

Great veterinary care starts with a great client experience—and that’s where you come in! At Oakridge Veterinary Clinic, our Client Service Representatives are an essential part of the hospital team. As the first and last point of contact for many of our clients, you’ll help set the tone for every visit by providing friendly, compassionate, and professional service. From answering phones and coordinating appointments to checking patients in and out, processing payments, and helping pet owners navigate their veterinary care, you’ll play an important role in keeping communication clear and the hospital running smoothly. If you’re organized, positive, comfortable in a fast-paced environment, and genuinely enjoy helping people and pets, we’d love to meet you.

Requirements

Strong interpersonal and customer service skills
Excellent verbal and written communication abilities
Analytical thinking and practical problem-solving skills
Strong organization and multitasking abilities
Ability to manage a high volume of phone calls, emails, and client interactions
Ability to remain composed, compassionate, and professional during stressful situations
Strong listening skills and the ability to follow verbal and written instructions
Patience, attentiveness, and empathy
Effective time-management skills
Attention to detail and commitment to accuracy
A positive attitude and willingness to look for solutions
A collaborative, team-first approach
Comfort learning veterinary terminology, services, and hospital procedures

Nice To Haves

One to three years of experience in a customer-facing role is preferred
Previous veterinary experience is not required
High School Diploma or GED preferred
Interest in animals, veterinary medicine, and providing exceptional customer service

Responsibilities

Provide friendly, compassionate, and professional service to the clients and patients of Oakridge Veterinary Clinic
Welcome clients and patients to the hospital and create a positive first impression
Answer incoming calls, determine client needs, and direct calls to the appropriate team member
Respond to routine questions about hospital services and general pet-care information within your training and role
Follow established hospital protocols when clients report urgent or acute symptoms and connect them with the appropriate medical team member
Remain calm and reassuring when assisting distressed or concerned pet owners
Schedule appointments and collect necessary information about patients and their owners
Prepare records, forms, estimates, consent documents, and other materials before appointments when possible
Check clients and patients in for appointments
Support the patient discharge process and ensure required information is complete
Schedule follow-up appointments and update future reminders as needed
Provide clients with medications and discharge instructions prepared or approved by the medical team
Enter charges, collect payments, make change, and process credit card transactions
Assist with cash drawer reconciliation and end-of-day transactions
Help clients with approved over-the-counter pet-care products and merchandise
Maintain accurate client and patient information
Assist the treatment team with responsibilities such as animal restraint and patient check-in after completing appropriate training
Support hospital projects and administrative responsibilities as assigned
Keep the lobby, reception area, pharmacy, and exam rooms clean, organized, and welcoming
Assist with maintaining treatment areas when needed
Recognize when questions or concerns need to be escalated to the appropriate team member
Collaborate with fellow CSRs and other hospital departments to find appropriate solutions for clients and patients

Benefits

Make an Impact from Day One: Be the first and last impression of every client visit while helping pets and their people feel welcomed, informed, and supported
Learn & Grow: This entry-level opportunity offers hands-on experience in a veterinary hospital, with opportunities to learn about veterinary services, client education, hospital operations, and patient-care support
Build Valuable Skills: Strengthen your communication, organization, problem-solving, time-management, and customer service skills while working alongside an experienced veterinary team
Be Part of the Team: Work closely with fellow CSRs, veterinarians, clinical staff, and hospital leadership to create an exceptional experience for clients and patients
A role where your work directly shapes the client experience
Opportunities to learn from veterinarians and experienced veterinary professionals
Exposure to multiple areas of veterinary hospital operations
Cross-training opportunities in basic treatment-team support after appropriate training
The satisfaction of helping clients navigate both routine visits and difficult moments
A collaborative workplace where communication and teamwork matter
Opportunities to develop skills that can support long-term growth in veterinary medicine
A flexible approach to compensation that reflects your skill set and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Referral bonus program
Health insurance, including medical, dental, and vision (full-time only)
Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
Up to three weeks of full pay for the birth or adoption of a child after one year of service for eligible full-time employees
Sick Time / Paid Time Off
Free or discounted lab work for employee pets
Pet discounts on services and products
Pet food discount program
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program