Client Service Representative - Entry Level

GEM • Chesapeake, VA

8d

About The Position

We partner with charitable organizations to amplify their programs and drive meaningful social impact. We are seeking a dedicated Client Service Representative to join our growing team. In this role, you'll be the primary point of contact for our Fundraising and Marketing & Communications teams, helping manage donations, maintain accurate donor records, and deliver outstanding customer service.
This is an excellent opportunity for individuals passionate about nonprofits, fundraising, and donor relations, looking to build experience in a supportive, mission-driven environment.

Requirements

• Passion for fundraising, nonprofit work, and community impact
• Strong attention to detail and accuracy
• Positive, proactive, and energetic attitude
• Excellent written and verbal communication skills
• Strong problem-solving skills and ability to take initiative

Nice To Haves

• Prior experience in fundraising, customer service, or database management is a plus but not required

Responsibilities

• Serve as the primary contact for all fundraising inquiries from donors and internal teams
• Deliver exceptional customer service and donor care, ensuring timely acknowledgment of contributions
• Collaborate with management and communications teams to create and distribute engaging donor communications
• Support fundraising and promotional events, including planning, logistics, and on-site assistance
• Maintain and update the donor database, providing internal training and support for accurate data entry
• Assist with data input, report generation, and database management to meet deadlines and priorities
• Stay informed on the latest fundraising initiatives, industry trends, and nonprofit best practices
• Contribute ideas to enhance fundraising programs and improve donor engagement

Benefits

• Make a Meaningful Impact: Support initiatives that create real change in the community
• Collaborative Environment: Work alongside a dedicated team that values innovation and commitment
• Professional Growth: Gain hands-on experience in fundraising, donor relations, and nonprofit operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees