Client Service Representative - Entry Level
About The Position
The Entry Level Customer Service Representative will support the records retrieval department in the collection of medical records, radiology film, insurance documents, medical billing, and employment records for legal purposes. Hours are Monday through Friday from 8 AM - 5 PM. Full benefits, including health, dental, vision, FSA, PTO, paid holidays, and a 401K plan. Provide daily status/updates to various clients via phone, emails, memos, and e-faxes Continually monitor and communicate with different facilities to follow-up for records production by making daily calls, emails, fax status checks, and mailing out reminder letters Prepare and send out new serve documents daily for service Consult with clients and staff to issue/reissue new requests Match, review, and process records and documents based on requested parameters of subpoenas and authorizations Issue payments, obtain and provide additional information/documents to custodians so they can process requests Close and notify all parties of orders that are being canceled, reissued, or received objections Input status/codes in our proprietary software to ensure information for each order is up to date Not assigned to specific clients, work assigned based on areas of coverage Perform other job duties as assigned by Management
Requirements
- High School diploma or GED, some college is preferred
- Office experience is desired
- Experienced in good customer service and professional phone knowledge and etiquette
- Strong ability to multitask and prioritize work effectively, while remaining calm under pressure.
- Understanding of computers and Microsoft Office Products (Word and Outlook)
- Ensures tracking of client orders in company database to build contact history, identify trends, facilitate relationship building and provide management and client reporting
- Data Entry skills/typing 30-60 WPM
- Scheduled hours for this position is Monday - Friday 8:00 am-5:00 pm (IN OFFICE)
Responsibilities
- Provide daily status/updates to various clients via phone, emails, memos, and e-faxes
- Continually monitor and communicate with different facilities to follow-up for records production by making daily calls, emails, fax status checks, and mailing out reminder letters
- Prepare and send out new serve documents daily for service
- Consult with clients and staff to issue/reissue new requests
- Match, review, and process records and documents based on requested parameters of subpoenas and authorizations
- Issue payments, obtain and provide additional information/documents to custodians so they can process requests
- Close and notify all parties of orders that are being canceled, reissued, or received objections
- Input status/codes in our proprietary software to ensure information for each order is up to date
- Not assigned to specific clients, work assigned based on areas of coverage
- Perform other job duties as assigned by Management
Benefits
- health
- dental
- vision
- FSA
- PTO
- paid holidays
- 401K plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
