Veterinary Receptionist - Lyme, NH

Vetcor•Lyme, NH

18h•Onsite

About The Position

Lyme Veterinary Hospital is looking for a Client Service Representative! We are a three-doctor small animal practice located in beautiful Lyme, New Hampshire, supported by an outstanding team that believes we're always better together. We care deeply about our patients, our clients, and one another, creating an environment where questions are welcomed, successes are celebrated, and everyone has the opportunity to grow. We are looking for a full-time Client Service Representative who shares our values of teamwork, kindness, respect, and exceptional client service. Our team celebrates one another's successes, steps in to help whenever needed, and believes everyone deserves to feel supported and respected. Whether you're helping a longtime client, welcoming a new family, or working through a busy schedule with your teammates, you'll know you're surrounded by people who genuinely care.

Requirements

Previous veterinary reception or customer service experience preferred
Confidence handling high call volume and competing priorities
Outstanding verbal and written communication skills
Compassion and professionalism, especially during emotional situations
The ability to explain hospital policies, services, and recommendations clearly
Strong multitasking and organizational skills
Excellent attention to detail
A positive attitude and collaborative mindset
The ability to prioritize urgent scheduling needs appropriately
A genuine passion for helping people and their pets

Responsibilities

Welcome clients and patients with warmth, professionalism, and compassion
Answer phones while managing a busy multi-doctor appointment schedule
Schedule appointments efficiently and help maintain smooth daily operations
Check patients in and out while maintaining accurate client and patient records
Educate clients about preventive care, hospital services, and recommended next steps
Process invoices, collect payments, and review treatment estimates
Communicate effectively with veterinarians, technicians, and fellow team members
Help create a positive experience for every client who walks through our doors