Client Service Representative

VCA Animal Hospitals • Post Falls, ID

1d • Onsite

About The Position

At VCA Animal Hospitals, we pride ourselves on delivering exceptional, compassionate veterinary care. Our mission isn’t just about pets—it’s about people too. We’re looking for a positive, motivated, and charismatic Client Service Representative to be the first smile clients see when they walk through our doors. As the face of our hospital, you’ll play a vital role in creating a warm, professional, and welcoming environment. You’ll help ensure that every client and pet feels supported and valued from the moment they step inside.

Requirements

• A people-person with a professional presence and a “can-do” attitude.
• Someone who thrives in a team environment and can keep cool under pressure.
• Strong communication and multitasking skills (think: juggling phones, clients, and schedules without breaking a sweat).
• Experience is a plus, but we’re happy to train the right candidate with the right attitude.

Responsibilities

• Be the friendly first impression: greet clients and their pets with genuine warmth.
• Manage the front lines: answer phones, schedule and confirm appointments, and check clients in/out.
• Keep the flow moving: guide clients and pets to exam rooms, assist with paperwork, and help maintain smooth operations.
• Support care: place follow-up calls, present fees, process payments, and recommend products/services.
• Provide education: answer non-medical questions on pet care and prevention products.
• Help keep our hospital looking its best (yes, sometimes this includes cleaning up after pets).

Benefits

• Competitive pay
• Full benefits package (medical, dental, vision, 401K, and more)
• Generous employee pet discounts
• Opportunities for ongoing training and professional growth
• A supportive, fun, and collaborative team environment
• Paid vacation/sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed