Customer Service Representative
About The Position
Client Service Representative (CSR) in Manchester, NH Discover a client service role where every day brings an opportunity to make a difference. As a Client Service Representative (CSR) for Interim HealthCare®, you’ll be part of a team dedicated to improving lives through the home-based care we provide. Interim HealthCare is the nation’s first home care company and a leading employer of CSRs seeking a career with purpose. We are looking for a service-oriented professional to support our Client Service Supervisor with staff scheduling, client service, and the daily operations of our Manchester office. If you’re ready for a rewarding career where your work directly impacts the lives of others, this opportunity is made for you!
Requirements
- Associate’s degree or equivalent combination of education, training, and work experience
- Minimum of 1 year of experience in healthcare or a related industry
- Understanding of state and federal home care standards and regulations
- Excellent oral and written communication skills with both clinical and non-clinical staff
- Strong organizational skills and attention to detail
- Proficiency with computer software and the ability to learn new systems quickly
- Ability to work independently while contributing positively to a team environment
Responsibilities
- Assist the Client Service Supervisor in ensuring compliance with quality and operational standards
- Coordinate staff schedules and help optimize the scheduling process for home care services
- Document job orders, receive referrals, and assist with staffing requests
- Maintain employee files, verify credentials and certifications, conduct background checks, and assist with recruiting efforts
- Verify client insurance and assist with office functions including marketing, payroll, and collections
- Provide professional and responsive service to clients, caregivers, referral sources, and members of the care team
- Help ensure smooth day-to-day office operations and a positive experience for our clients and employees
Benefits
- $21.00–$25.00 per hour
- 20 hours per week with a flexible schedule
- Make a positive impact in the lives of clients, patients, and their families
- Family-oriented culture that promotes work-life balance
- Online training, professional growth, and opportunities to earn CEUs
- PTO, Holiday Pay, Medical/Dental/Vision, and 401(k) benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
