Client Service Representative

EVG Specialty Network • Chattanooga, TN

4d • Onsite

About The Position

Join VCSG’s Customer Service Team! Who We Are Veterinary Care & Specialty Group (VCSG ) is Chattanooga’s largest multi-specialty and emergency hospital, where compassionate care meets cutting-edge medicine. At VCSG, we are committed to providing exceptional specialty and emergency care while fostering a supportive and collaborative team environment. We believe that excellence in patient care starts with a workplace where professionals feel valued, empowered, and inspired to grow—because when our team thrives, so do our patients. What You Can Expect Do As a Client Service Representative (CSR) in our emergency and specialty veterinary hospital, you will be the first point of contact for pet owners during some of their most stressful and emotional moments. You will play a critical role in triaging calls, managing patient intake and discharge, and supporting both the veterinary team and clients with compassion, efficiency, and professionalism.

Requirements

• High school diploma or equivalent required.
• Available to work evenings, weekends and some holidays
• Ability to stay calm, focused, and compassionate during emergency situations.
• Excellent communication and interpersonal skills, especially under pressure.
• Comfortable working in a fast-paced, emotionally charged environment with sick or injured animals.

Nice To Haves

• Prior experience in a veterinary, emergency, or medical reception environment
• Familiarity with veterinary terminology and emergency triage protocols
• Proficiency with veterinary software (Instinct)

Responsibilities

• Greet clients and patients with empathy, urgency, and professionalism.
• Triage incoming calls and determine appropriate response based on emergency protocols.
• Gather and verify client and patient information; ensure accurate and timely data entry.
• Manage emotionally charged situations with compassion and clarity.
• Process payments, estimates, invoices, and medical records.
• Maintain cleanliness and order in the reception and lobby areas.
• Act as a liaison between the veterinary team and clients

Benefits

• Free Employee Assistance Program with mental health & financial wellness resources
• Generous employee pet care discount
• Competitive hourly pay and shift differentials for nights and weekends
• Medical, Dental, Vision, & Life Insurance
• 120 hours annual paid time off and floating holiday time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED