Client Service Representative
About The Position
The Client Service Representative is the primary contact for veterinary clients. They assist clients to understand the importance of veterinary care. They are responsible for providing excellent customer service and support to fellow team members. The Client Service Representative has an integral role in the success of the East Bay SPCA’s mission to support the human-animal bond for residents of Alameda and Contra Costa counties. Through dedicated teamwork, this position has a direct positive impact on animal welfare in the local community. Daily responsibilities include greeting and processing clients, answering phone calls as needed, communication via email, text messaging and practice management software, scheduling appointments, daily reconciliation of all transactions, accuracy of client records, educating the public on general health care and ensuring that excellent people care is delivered at all times.
Requirements
- High School Diploma or Equivalent.
- Minimum two years of experience in a customer service role.
- Must be able to safely lift 25 pounds without accommodation.
- Basic math and writing skills, including the ability to use grammatically correct English and accurate cash reporting.
- Competent use of Windows-based software, including word processing, basic spreadsheet, email, and web search, to effectively use the practice management software program.
- Treats all animals humanely, with compassion and concern, both on and off the job, and transmits these values to others.
- Reliable personal transportation, and a valid CA driver’s license to travel between clinic locations required.
Nice To Haves
- Veterinary or animal field experience preferred.
- Ezyvet experience preferred.
- Multilingual fluency preferred.
- Proven organizational skills and demonstration of excellent written and verbal communication skills with diverse communities.
Responsibilities
- Acknowledge and greet all clients in a professional and timely fashion.
- Maintain flow of clinic ensuring clients needs are being tended to.
- Properly and accurately prepare all client records.
- Accurately prepare invoices for clients in the clinic.
- Handle all financial transactions and reconcile client files as needed.
- Answer telephone calls promptly and professionally.
- Correspond via email promptly and professionally.
- Schedule all clinic appointments.
- Make appointment reminders and follow-up calls.
- Obtain the files for all appointments scheduled for the next day and make them available to the veterinarian for review.
- Maintain a well-organized, clean, and well stocked reception and office area.
- Clean and maintain the front lobby area(s).
- Educate the clients on general animal care and welfare within the scope of EBSPCA’s training and as approved by the veterinarian and veterinarian staff.
- Process all forms and other paperwork required for intake, discharge and completion of medical records.
- Prepare prescription labels.
- Reconcile the financial transactions to submit each day.
- Enter client/patient data into the computer and perform other related computer functions, as needed.
- Provide general office support such as typing, filing, sorting material, preparing forms.
- Assist with vaccine clinics, including practicing safe animal restraint.
- Transport animals between Baldwin and Hegenberger locations.
- Perform other duties as requested.
- Perform any other tasks as assigned.
Benefits
- Medical and dental benefits are fully covered
- Optional vision coverage
- 401(K) Retirement Plan featuring a 3% company contribution
- Life insurance
- Short-term and long-term disability insurance
- Employee Assistance Program
- Generous paid time off, starting at 120 hours per year, increasing to 160 hours after 5 years, and 200 hours after 10 years
- 8 paid holiday hours annually
- An additional personal holiday after one year
- Waived pet adoption fees
- Discounted veterinary care
- Discounted behavior and training classes
- Up to $75/month public transit/vanpool commuter reimbursement
- Various industry discounts, including Pet Food Express
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
