Client Service Representative

VCA Animal Hospitals•Aliquippa, PA

1d•Onsite

About The Position

VCA Five Points Animal Hospital is seeking a Client Service Representative to join their team. The hospital's mission is to prioritize pet health and provide excellent service. They are looking for a personable yet highly professional individual to deliver this mission to clients and their pets. The position is described as challenging and rewarding, with no two days being exactly the same, offering intellectual stimulation and a sense of accomplishment. The role is crucial as the face of the hospital, building and maintaining customer trust and confidence.

Requirements

Personable and highly professional
Flexibility with schedule (daylight, evening, and weekends)
Strong work ethic

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.