Client Service Representative
Conectiv Supply Chain Solutions, Inc.•La Vergne, TN
•Onsite
About The Position
This role is responsible for managing customer orders, resolving issues, and ensuring clear communication between customers and distribution departments. The Client Service Representative will handle customer inquiries, track order status, manage complaints, and initiate necessary documentation for order processing and issue resolution. The position also involves providing support to the Customer Service Department and assisting in training new employees.
Requirements
- Above average computer skills.
- Ability to handle stressful situations with courtesy, professionalism, and reason.
- Demonstrable communication skills.
- Capability of working with little supervision.
- Proficient in all CSR work-related responsibilities.
Nice To Haves
- Softeon experience is helpful.
Responsibilities
- Maintain a clean workstation and follow all safety requirements.
- Review orders received from customers and resolve problems, notifying the customer promptly of the resolution.
- Ensure adequate information and packaging instructions have been provided to begin order processing.
- Work closely with all distribution-related production departments to ensure customer requirements are clearly communicated.
- Communicate with customers regarding order status and potential delays.
- Evaluate placing an order on hold until proper disposition can be obtained from the customer, and determine if partial release of an order is necessary.
- Provide additional support to the Customer Service Department as needed.
- Enter, track, help resolve, and communicate customer complaints, determining if complaint results will satisfy the customer's needs and providing input on process change decisions.
- Initiate art request forms, source media product travelers, and scrap notices.
- Monitor non-conformance databases to ensure timely resolution for orders and/or components on hold.
- Provide daily status reports.
- Read, understand, and assume responsibility for performance of all applicable procedures, assignments, notices, and policies.
- Assist in training other employees.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
