Client Service I Representative- Fleet Management

Canon Careers•Chattanooga, TN

11d•Onsite

About The Position

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. This role involves managing reprographic equipment at customer locations, ensuring customer satisfaction through performance and maintenance. Responsibilities may include Copy/Print Production, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, and File Room/Records File Services, depending on the assigned location. The position requires attending cross-functional trainings for coverage flexibility and may involve changes in site responsibility or location based on client and/or division needs.

Requirements

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
Basic computer skills/technical knowledge.
Ability to multitask and prioritize in order to meet deadlines.
Good customer service and communication skills.
Ability to work with minimal supervision.
Ability to work OT as needed.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
Ability to lift up to 50lbs.
Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
Must be legally authorized to work in the United States.
All applicants must reside in the United States at the time of hire.

Responsibilities

Promptly informs supervisor of potential problems or customer concerns.
Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
Follows daily, established maintenance processes and procedures.
Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
Evaluates equipment issues and notifies service department if unable to resolve.
Delivers paper.
Assists end-users in basic functionality of equipment.
Records meter reads.
Maintains service activity reports.
Monitors supplies and restocks inventory.