Client Service I Representative- Fleet Management
About The Position
Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. This role involves prompt review and response to management and client requests via various communication channels. A strong focus on customer service is essential. Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, and File Room/Records File Services, depending on the assigned location. The role also requires attending cross-functional trainings for coverage purposes and may involve changes in site responsibility or coverage location based on client and/or division needs. A key aspect of the role is device maintenance, ensuring customer satisfaction through the performance and maintenance of reprographic equipment at customer locations. This includes following daily maintenance processes, performing routine upkeep such as cleaning, clearing paper jams, and replenishing toner and paper. The representative will evaluate equipment issues, notify the service department if unable to resolve, deliver paper, assist end-users with basic equipment functionality, record meter reads, maintain service activity reports, and monitor and restock supplies.
Requirements
- HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
- Must be legally authorized to work in the United States.
- All applicants must reside in the United States at the time of hire.
- The Company will not pursue or support visa sponsorship.
Nice To Haves
- This is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
Responsibilities
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
- Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.
- Follows daily, established maintenance processes and procedures.
- Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.
- Evaluates equipment issues and notifies service department if unable to resolve.
- Delivers paper.
- Assists end-users in basic functionality of equipment.
- Records meter reads.
- Maintains service activity reports.
- Monitors supplies and restocks inventory.
Benefits
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else
- competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
