Client Service Representative

DoveLewis ER + Specialty Hospital•Portland, OR

1d•Onsite

About The Position

DoveLewis Veterinary Emergency and Specialty Hospital is hiring for full-time Client Service Representatives to join their Client Experience Team. This role is ideal for quick-thinking, multi-tasking, and problem-solving individuals. As a member of the Client Experience Team, the representative serves as the primary point of contact for clients and their pets within a high-volume emergency hospital setting. The position demands prior experience in fast-paced, client-facing environments due to its complexity. Responsibilities include simultaneously managing in-person client interactions, multi-line phone systems, and administrative tasks while maintaining accuracy and composure. The role involves regularly supporting clients in urgent and emotionally charged situations, requiring effective prioritization and coordination with medical staff and external partners. Success hinges on strong organizational skills, sound judgment, and the ability to perform efficiently under pressure.

Requirements

Minimum 1 year of high-volume, in-person customer service experience required
Demonstrated ability to manage competing priorities simultaneously in a fast-paced environment
Experience handling high-stress interactions with professionalism and empathy
Strong attention to detail and ability to work quickly without sacrificing accuracy
Proven ability to remain composed and effective under pressure
Proficiency with computers and ability to learn new systems quickly
Ability to type at least 45 WPM while actively engaging with clients
Comfortable operating multi-line phone systems while assisting in-person clients
Accurate cash handling skills
Ability to work independently and as part of a team
High School Diploma or equivalent required (relevant experience may substitute)
Consistently manage multiple workflows without dropping details
Make sound decisions quickly in a fast-moving environment
Bring proven experience that translates directly to this level of pace and responsibility

Nice To Haves

Experience with appointment scheduling (medical scheduling strongly preferred)
Veterinary or medical field experience preferred

Responsibilities

Manage in-person client interactions
Operate multi-line phone systems
Handle administrative responsibilities
Support clients in urgent and emotionally charged situations
Prioritize effectively while coordinating with medical staff and external partners

Benefits

Advancing your emergency and critical care skillset at a teaching hospital dedicated to the growth of our employees.
Equitable Health Benefits including Medical Dental Vision
$0 mental health copays preventative care
LGBTQIA-friendly providers options for families
Life Insurance
Flexible Spending Account (medical and dependent care)
Paid vacation and sick time
Holiday pay
Bereavement leave, including time off when a pet family member passes away
403(b) retirement account with free financial advising available
Student debt repayment assistance for all employees
As part of a nonprofit with community-focused services your work makes a difference to the animal-loving community and to individual pet owners on a daily basis.