Client Service Representative
Northbridge Financial Corporation•Calgary, AB
•Hybrid
About The Position
When our clients have a question, we need an exceptional Client Service Representative to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient flawless service standards. The most important characteristics for our CSR’s are attention to detail and communication, working in a fast-paced office supporting a number of sales agents you’ll be the go-to person in the office for questions from your colleagues.
Requirements
- Post-Secondary education (College or University)
- 2+ years of front-line Customer Service experience
- Exceptional communication skills
- Proficiency in Microsoft Office applications
- Team-first mentality
- Attention to detail
- Communication skills
Responsibilities
- Manage client relationships and provide excellent customer service.
- Ensure every interaction is a great experience with efficient flawless service standards.
- Handle high volumes of requests in a timely and accurate manner.
- Assist team members.
- Work with different departments to ensure a quick and accurate flow of information.
Benefits
- Hybrid work model (up to 2 days from home per week)
- Competitive salaries
- Employee share purchase plan
- Pension plans
- RRSP
- Discounts on staff insurance
- Flexible health benefits
- Early leave days
- Wellness programs
- Rewards and recognition programs
- Education assistance
- Internal mobility
- Mentoring programs
- Donation matching
- Team volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
