Client Service Representative

Opportunities Page•Louisville, KY

About The Position

Client Service Representatives act as support resources for ISCO projects and our customers by expertly facilitating the business cycle from opportunity through fulfillment while maintaining mutually beneficial relationships in accordance with ISCO’s core values so that high levels of Customer Service, Sales, and Gross Profit are achieved. ISCO Industries is an end-to-end piping solutions provider that specializes in HDPE.

Requirements

Associate (Two year) college/technical school degree in sales, marketing, business or closely related field
A minimum of 2 years’ experience in the direct customer selling process and techniques including closing sales is preferred, but not required
Position requires knowledge of features, benefits and use/application of broad range of company products

Responsibilities

Prepare and submit quotations based on inquiry, design specifications, and/or technical recommendations outlining price, availability, terms and conditions, etc.
Determine Pricing strategy either alone or in conjunction with Team Leader, Outside Sales partner, and/or Management
Determine sourcing strategies which align customer needs with internal objectives
Determine logistical requirements and alternatives and assist as needed with execution
Prepare and/or provide technical documents in relation to customer application
Follow up with customers to ensure quote has been received and ask for feedback.
Negotiate price and availability with customers and vendors as needed
Process transactions within an assigned customer group or geography with the objective of increasing customer service, sales, and gross profit and within quality standards.
Utilize ISCO business systems to process transactions to company standard
Utilize approved Customer Resource Management (CRM) tool in daily activities
Manage Projects
Act as primary liaison between Customers, Outside Sales, various support departments at ISCO, and vendors
Ensure appropriate actions are taken to ensure excellent customer experience
Manage timely communication by monitoring and utilizing phone, e-mail, text, or other company approved tools
Provide customer requested information including but not limited to, tracking information, invoice copies, proof of delivery, etc.
Monitor commitments to customers to ensure changes and or problems are handled proactively
Participate in Sales Meetings and continuous learning programs as required
Assist with general phone coverage as needed
Ensure compliance with ISCO’s Quality objectives and standards
Perform other related duties as assigned