Part Time Customer Service Representative

VCA Animal Hospitals•Longmeadow, MA

1d•Onsite

About The Position

VCA Shaker Road Animal Hospital is seeking an Experienced Client Service Representative to join our team part time! We are proud to provide top quality medical services, wellness exams, preventative care, vaccines, diagnostic services, radiographs, spays, neuters, dental procedures, and soft tissue surgeries to the community for over 30 years, and we've recently added exotic pet care to repertoire in the past 2 years as well. We place a high value on our work culture and are looking for a compassionate, enthusiastic individual to join our team. As the face of VCA Shaker Road, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates.

Requirements

Experience in multitasking
Working efficiently in a fast paced environment

Nice To Haves

Compassionate
Enthusiastic

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and managing the day's scheduled appointment via check-in and check-out.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions, Careclub Services, Carecredit applications, and Trupanion insurance claims.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.