Client Service Representative

VCA Animal Hospitals•Aliquippa, PA

2d•Onsite

About The Position

Client Service Representative at VCA Five Points Animal Hospital We are seeking a Client Service Representative to join our team. At Five Points Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. And although we take our job seriously, we don't necessarily take ourselves that seriously. In other words, we have fun at what we do! With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. This position is both challenging and rewarding and no two days are exactly the same. If the thought of helping people with pets sounds enticing, this may be the job for you!

Requirements

Personable yet highly professional demeanor.
Ability to work hard.
Flexibility with schedule, as shifts could be daylight, evening, and weekends.
Ability to work 20-25 hours per week.

Nice To Haves

Experience in a similar role.
Interest in helping people care for their pets.

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.