Veterinary Receptionist - Berkeley, CA

Vetcor • Berkeley, CA

2d • Onsite

About The Position

University Veterinary Hospital is seeking a Client Service Representative (CSR) / Veterinary Receptionist to join their team. This is a full-time position in a team-oriented, five-doctor practice that emphasizes a "better together" philosophy, supporting, celebrating, and encouraging one another. The hospital values a positive, collaborative culture and is looking for someone who enjoys helping people, loves animals, and wants to be part of a hospital that values learning, growth, and teamwork.

Requirements

• High school diploma or GED required
• Prior customer service experience required
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask while maintaining accuracy and professionalism
• Basic computer proficiency, including Microsoft Office and email applications
• Professional telephone etiquette and customer service skills
• Positive attitude and commitment to teamwork
• Ability to remain calm and compassionate during stressful situations

Nice To Haves

• Bachelor's degree preferred
• Veterinary or medical office experience preferred
• Knowledge of veterinary products and services preferred

Responsibilities

• Welcome clients and patients while providing exceptional customer service
• Manage patient check-in and check-out processes
• Schedule appointments for wellness visits, surgeries, procedures, rechecks, and urgent care appointments
• Answer phones and assist clients with questions and hospital services
• Prepare and maintain patient records and charts
• Assist with prescription processing and client education regarding medication administration
• Process invoices, collect payments, and maintain accurate financial records
• Support over-the-counter product sales and client recommendations
• Maintain cleanliness and organization throughout the reception and waiting areas
• Assist with client communications, reminders, welcome packets, and hospital correspondence
• Support emergency intake communication and coordinate with hospital staff as needed
• Utilize practice management software and hospital systems efficiently and accurately

Benefits

• Competitive pay
• 401(k) matching
• Tuition support
• Referral bonuses
• Comprehensive medical, dental, and vision coverage with supplemental options
• Up to three weeks of paid parental leave
• Generous PTO
• Employee discounts
• Quarterly team bonuses
• Continuing education allowance
• Uniform allowance
• Six paid holidays
• Employee Assistance Program
• Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED