Veterinary Receptionist - Berkeley, CA
University Vet Hospital•Berkeley, CA
•$19 - $22•Onsite
About The Position
University Veterinary Hospital is seeking a Client Service Representative (CSR) / Veterinary Receptionist to join their team-oriented, five-doctor practice. They are looking for someone who enjoys helping people, loves animals, and wants to be part of a hospital that values learning, growth, and teamwork. The hospital prides itself on a positive, collaborative culture and a "better together" philosophy where team members support, celebrate, and encourage one another.
Requirements
- High school diploma or GED required
- Prior customer service experience required
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask while maintaining accuracy and professionalism
- Basic computer proficiency, including Microsoft Office and email applications
- Professional telephone etiquette and customer service skills
- Positive attitude and commitment to teamwork
- Ability to remain calm and compassionate during stressful situations
Nice To Haves
- Bachelor's degree preferred
- Veterinary or medical office experience preferred
- Knowledge of veterinary products and services preferred
Responsibilities
- Welcome clients and patients while providing exceptional customer service
- Manage patient check-in and check-out processes
- Schedule appointments for wellness visits, surgeries, procedures, rechecks, and urgent care appointments
- Answer phones and assist clients with questions and hospital services
- Prepare and maintain patient records and charts
- Assist with prescription processing and client education regarding medication administration
- Process invoices, collect payments, and maintain accurate financial records
- Support over-the-counter product sales and client recommendations
- Maintain cleanliness and organization throughout the reception and waiting areas
- Assist with client communications, reminders, welcome packets, and hospital correspondence
- Support emergency intake communication and coordinate with hospital staff as needed
- Utilize practice management software and hospital systems efficiently and accurately
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage
- Supplemental insurance options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee discounts
- Quarterly team bonuses
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Sick Time / Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
