Client Service Representative - Ontario

Monarch House

1d•Remote

About The Position

The Client Service Representative (CSR) plays a key role in supporting families throughout their service journey, with a strong focus on maintaining accurate billing practices and ensuring Accounts Receivable (AR) remains current and within organizational standards. This role is responsible for assisting with client onboarding, monitoring funding and authorization usage, and proactively supporting AR follow-ups to minimize outstanding balances and reduce financial risk. Acting as a primary point of contact for assigned clients, the CSR provides clear, professional, and timely communication regarding services, funding, and payments. This position ensures that client records are accurate, billing processes are followed correctly, and any risks related to funding or overdue accounts are identified early and escalated as needed. Employment type : 14-month maternity leave cover Schedule : Monday - Friday, 8:30AM to 4:30PM EST (remote) Start date : May 1 2026

Requirements

Can work independently
Experience in client services or customer-facing administrative support
Strong clear and effective communication skills, both written and verbal
Excellent time management and organizational skills
Strong problem-solving abilities and ability to navigate day-to-day issues independently
Proficiency in Microsoft Excel, Outlook, and Teams
Ability to manage multiple tasks and priorities in a fast-paced environment
Comfortable working collaboratively with families, clinicians, and internal teams

Responsibilities

Act as the lead administrative contact for assigned families from onboarding through the service journey
Monitor funding authorizations and billing accuracy to ensure compliance with organizational standards.
Proactively manage AR collections to minimize outstanding balances and financial risk.
Provide professional, empathetic support to families.
Resolve billing inquiries and service concerns efficiently.
Handle incoming/outgoing calls and document interactions in the CRM.
Schedule intake meetings and coordinate onboarding steps for new clients.

Benefits

Training, mentoring and education programs
Competitive compensation
Supervision hours for aspiring and provisionally registered clinicians
Access to mentorship, premium resources, and subscriptions for professional growth and development
Comprehensive health benefits for you and your family (if eligible)
Flexible work options: choose from 3-day, 4-day, or 5-day work week (for clinicians only)
Seamlessly move to different clinic locations across Ontario, Alberta, or British Columbia
Join our annual Best Practice Day for learning and reflection with our national community of clinicians
Enjoy Paid Time Off and Wellness Days (pro-rated for hourly staff)
Exclusive unlimited employee discounts (e.g. hotels, cinema tickets, Apple products and more)
Mileage covered (for float staff and clinicians travelling to multiple centers and/or the community)