Client Service Representative
About The Position
PetMedic Urgent Care Vet Clinic is looking to add a compassionate and skilled Client Service Representative to our team. At PetMedic, you can help shape the exciting new world of veterinary urgent care. Our fast-paced environment means you’ll do something different every day, but with more regularity and stability than an emergency setting. It’s like hitting the sweet spot with a tail-thumping belly rub that never ends – and that’s just the beginning. As part of our team, you’ll work with the latest technology, stay ahead using educational training, and partner with experienced doctors to deliver the highest quality of care to the pet patients we all love.
Requirements
- High school diploma or equivalent
- Significant experience with basic office functions in a busy office environment
- Must be a team player and have compassion for pets and their people
Nice To Haves
- Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
Responsibilities
- Answers telephone calls quickly, efficiently, and in a professional and friendly manner using a multi-line system
- Warmly greets clients
- Prepares patient files
- Receives and relays client correspondence and updates client financial records
- Answers client’s inquiries about basic animal care questions and routine procedures
- Educates clients on over-the-counter products such as flea and tick preventions
- Admits patients and handles medical records entries accurately
- Prepares client invoices for services performed
- Handles payment transactions
- Receives and relays telephone, fax, and email messages accurately and promptly
Benefits
- Medical, dental, and vision insurance
- 401(k) with a total company match up to 4%, after 6 months of employment
- Generous paid time off and flexible scheduling
- Continuing education allowance and professional development support
- Mental Health Resources
- Company paid bonding leave or applicable state provided bonding leave
- Discounts on veterinary services and products
- Savings on reference lab testing
- Discounts on Purina pet foods
- Preferred rates with our pet insurance partner
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
