Client Service Representative, Montgomery, Alabama

Suveto • Montgomery, AL

1d • Onsite

About The Position

Montgomery Veterinary Associates, part of the Suveto network of hospitals, is looking for an experienced Client Services Representative to join their Team. They are proud to serve the Montgomery, Alabama area for everything pet related. At MVA, the singular goal is to provide compassionate medicine of the highest quality. They believe every patient is special and unique, deserving of individualized medical care. Communication, honesty and respect are the cornerstone of supporting the human-pet bond. The Client Services Representative will provide high quality customer service that meets or exceeds the expectations of our clients. They will support the doctors and support staff and look for ways to continually improve the delivery of services to clients to ensure that clients are treated with respect and compassion.

Requirements

• High School Diploma or equivalent required.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Nice To Haves

• Experience as a Client Services Representative
• Familiarity with common veterinary terms

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist clients in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED