Client Service Representative (2026-10221)

Cox powered by Atrium

1d•Onsite

About The Position

Cox Media Group is searching for a Client Service Representative. This is a 6-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs. The role involves serving as the primary customer support for the Arbitration Hub, providing immediate availability and professional service, and making decisions to eliminate impedance for customers to buy cars. The representative will also partner with all parties to keep them informed of the status of open issues, work closely with escalation partners to identify and document exceptions, and maintain relationships with existing customers by consulting with dealers and educating them about Manheim and ancillary partners. Additionally, the role requires identifying, assessing, and resolving issues, determining who needs communication on these issues, and working across other departments to train on resolving different client issues. The representative will provide responsive, timely telephone, chat, and email support, acting as the single point-of-contact for issues from identification through resolution whenever possible, and overseeing and monitoring the resolution to all problems.

Requirements

Ability to handle a high volume of inbound and outbound calls.
Tremendous customer service skills.
Detail oriented and great at problem solving.
Accurate and thorough in work, able to maintain high quality work independently.
Speaks clearly and persuasively in both positive and negative situations.
Listens and gets clarification; responds well to questions.
Ability to write clearly and effectively and document activities.
Teamwork skills: balances team and individual responsibilities, exhibits objectivity and openness to others’ views, gives and welcomes feedback, puts success of team above own interests, able to build morale and group commitments to goals and objectives.

Responsibilities

Serve as the primary customer support for the Arbitration Hub.
Work independently with little to no supervision to provide immediate availability and professional service.
Provide documentation within company systems.
Be knowledgeable of Manheim’s products and services.
Make decisions to eliminate impedance for customers to buy cars.
Partner with all parties to keep them informed of the status of open issues.
Work closely with escalation partners to identify, document, and monitor exceptions to standard processes and create a list of best practices.
Maintain relationships with existing customers, including problem solving by consulting with dealers and educating them about Manheim and ancillary partners.
Identify, assess, and resolve issues, and determine who needs communication on these issues, including central functions such as IT or Product, or any Manheim Partners.
Work across other departments to train on resolving different client issues.
Provide responsive, timely telephone, chat, and email support.
Act as the single point-of-contact for issues from identification through resolution as often as possible.
Oversee and monitor the resolution to all problems, regardless of delegation to other departments.