Client Service Representative

Ethos Veterinary Health • Byron Township, MI

1d • Onsite

About The Position

Animal Emergency & Specialty Hospital is a growing 24-hour Emergency & Specialty hospital offering a fast-paced work and rewarding environment. Our seasoned Emergency Veterinarians, Technicians, and Assistants pride themselves on providing high-quality medical care to our patients around the clock. Our new, state-of-the-art, Emergency & Specialty hospital provides 10,000 square feet to allow for 24-hour Emergency & Critical Care to our community. Our hospital is located close to Tanger Outlet Mall. Byron Center is also home to unique independent stores, many comfort-food restaurants and abundant recreation opportunities. Byron Center is easily accessible from two major expressways and is just 15 minutes from downtown Grand Rapids.

Requirements

• Previous Client Service experience preferred
• Ability to triage patients, assess and respond accordingly
• Ability to critically think and maintain a calm demeanor in stressful situations
• Passion for providing exceptional client care and being a patient advocate
• Outstanding organization and communication skills
• Dependable, Knowledgeable, Experienced, Detail Oriented
• Kind, hardworking, humble TEAM player
• Able to work the posted schedule.

Nice To Haves

• Previous Client Service experience preferred

Responsibilities

• Ability to triage patients, assess and respond accordingly
• Ability to critically think and maintain a calm demeanor in stressful situations
• Passion for providing exceptional client care and being a patient advocate
• Outstanding organization and communication skills
• Dependable, Knowledgeable, Experienced, Detail Oriented
• Kind, hardworking, humble TEAM player
• Able to work the posted schedule.

Benefits

• Medical/Dental/Vision Insurance
• Short Term/Long Term disability
• Uniform Allowance
• Life Insurance
• Shift Differential for overnight hours
• Employee discount
• Paid time off
• 401(k)
• We work hard to support a learning environment where everyone is encouraged to ask questions and learn from co-workers and doctors
• Variety of cases – ensuring no two days are the same
• We utilize state-of-the-art technological equipment and provide the latest and most optimal animal healthcare treatment services
• We foster an environment where our technicians are utilized to their fullest ability and encouraged to continue their professional development
• We provide mentorship & career growth opportunities
• 401k with employer match
• Paid time off (including sick time)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed