Client Service Representative
About The Position
The Client Service Representative serves as the primary point of contact for client communication, handling inquiries, scheduling, and providing exceptional customer service. This role involves managing client check-in and check-out processes, including collecting information, processing payments, and maintaining accurate records. The representative will ensure smooth communication between the front and back of the hospital, coordinate patient flow, and educate clients on treatment plans and care. They will also communicate client concerns and patient updates to the medical team, adapt to changing hospital needs, and maintain professionalism and organization.
Requirements
- Strong customer service experience with excellent communication skills
- Eager to learn, grow, and develop new skills in a fast-paced veterinary environment.
- A collaborative team player who is always willing to jump in, support colleagues, and contribute wherever needed.
Nice To Haves
- Prior veterinary medicine experience is preferred but not required.
Responsibilities
- Serve as the primary point of contact for client communication, including answering phones, responding to inquiries, scheduling appointments, and providing exceptional customer service.
- Perform client check-in and check-out, including collecting patient information, processing payments, and maintaining accurate medical records and documentation.
- Ensure seamless communication between the front and back of the hospital by coordinating information between clients, veterinarians, and support staff.
- Provide clear and compassionate client education regarding treatment plans, estimates, discharge instructions, and follow-up care.
- Coordinate patient flow, appointment scheduling, and daily workflow to support efficient hospital operations and continuity of patient care.
- Communicate client concerns, patient updates, and scheduling changes promptly to the appropriate medical team members while supporting a collaborative work environment.
- Support a variable caseload and adapt to changing hospital needs while maintaining professionalism, organization, and a high standard of client service.
Benefits
- Shared impact bonus resulting from hospital profitability
- 50% discounts on care for all teammate pets exclusions apply + free clinical exams
- Comprehensive medical (virtual care included), dental, and vision insurance
- 401(k) with 100% company match up to 4%
- Health and Dependent Care FSA/HSA accounts
- Employer-paid life and AD&D insurance
- Short-term and long-term disability coverage
- Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7
- Company provided access to Calm app and Talkspace therapy services
- Paid time off, sick leave, and paid holidays
- Consistent growth opportunities to advance your career
- Annual engagement surveys
- Annual event to celebrate and recognize our wonderful teams
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
