Client Service Representative at Miami Lakes Veterinary Clinic

Miami Lakes Veterinary Clinic•Miami Lakes, FL

1d•$15 - $18•Onsite

About The Position

The Client Service Representative (CSR) at Miami Lakes Veterinary Clinic provides an exceptional experience to clients during every interaction. The CSR performs practice administrative tasks such as record maintenance and appointment tracking, manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. The ideal candidate will have a basic understanding of veterinary medical terminology and be able to multitask between phones, assisting clients, and online pharmacy. Bilingual candidates are preferred. The anticipated schedule is 32-38 hours per week.

Requirements

Ability to work on weekends as required
Bilingual preferred
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE

Nice To Haves

Bilingual candidates preferred

Responsibilities

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.