Veterinary Receptionist - Lyme, NH

Lyme Veterinary Hospital•Lyme, NH

3d•Onsite

About The Position

Lyme Veterinary Hospital is seeking a full-time Client Service Representative (Veterinary Receptionist) to join their team. This role is ideal for someone looking for a supportive, appreciative, and engaging work environment. The hospital prides itself on a culture centered around teamwork, kindness, respect, and exceptional client service. Located in Lyme, New Hampshire, this three-doctor small animal practice emphasizes collaboration, with a team that believes in supporting each other. The environment encourages questions, celebrates successes, and offers opportunities for growth. Veterinary receptionists at this hospital enjoy a collaborative team, a positive workplace free from drama, leaders who respect work-life balance, predictable scheduling with flexibility, meaningful relationships with clients and their pets, and professional growth in a supportive environment.

Requirements

Previous veterinary reception or customer service experience preferred
Confidence handling high call volume and competing priorities
Outstanding verbal and written communication skills
Compassion and professionalism, especially during emotional situations
The ability to explain hospital policies, services, and recommendations clearly
Strong multitasking and organizational skills
Excellent attention to detail
A positive attitude and collaborative mindset
The ability to prioritize urgent scheduling needs appropriately
A genuine passion for helping people and their pets

Responsibilities

Welcome clients and patients with warmth, professionalism, and compassion
Answer phones while managing a busy multi-doctor appointment schedule
Schedule appointments efficiently and help maintain smooth daily operations
Check patients in and out while maintaining accurate client and patient records
Educate clients about preventive care, hospital services, and recommended next steps
Process invoices, collect payments, and review treatment estimates
Communicate effectively with veterinarians, technicians, and fellow team members
Help create a positive experience for every client who walks through our doors