Client Service Representative - Adoptions
About The Position
The Helen Woodward Animal Center is seeking a Client Service Representative (CSR) for its Adoptions Department. This role is ideal for individuals who are compassionate, detail-orientated, and thrive in fast-paced, people-focused environments. As a CSR, you will serve as a primary point of contact for adopters, visitors, and clients, providing high-quality customer service and empathetic communication of Center policies and procedures. CSRs play a critical role in ensuring adoption processes are completed accurately, efficiently, and in alignment with animal welfare standards. The Helen Woodward Animal Center is a global organization dedicated to helping companion animals find their forever homes.
Requirements
- Strong interpersonal, communication, and customer service skills.
- Ability to remain professional, patient, and solution-focused in emotionally sensitive or high-pressure situations.
- Excellent attention to detail, ability to multitask and manage time effectively in a fast-paced environment.
- Sound judgement, reliability, and positive, team-oriented attitude.
- Availability to work weekends and holidays.
- High school diploma or equivalent required
- Basic computer skills required
Nice To Haves
- Prior customer service experience preferred
- Familiarity with dog and cat breeds, behavior, or animal welfare is a plus.
Responsibilities
- Provide professional, high-quality customer service to clients and all Center visitors, both in person and via phone, email, voicemail, etc.
- Counsel prospective adopters by accurately communicating pet information, breed characteristics, behavior, and Center policies.
- Process adoption paperwork efficiently and with high level of accuracy, including completing and maintaining electronic and hardcopy records.
- Assist clients seeking to relinquish pets in accordance with Center policies and procedures.
- Respond promptly and professionally to inquiries while managing multiple tasks and completing priorities.
- Assist customers in the retail store, Paws in the Ranch, including providing product recommendations, processing sales transactions, restocking merchandise, maintaining organized and well-presented displays, assisting with basic inventory tasks, and supporting daily retail operations as needed.
- Communicate customer service concerns or animal welfare issues to managers on duty in a timely and professional manner.
- Maintain compliance with all Center policies, procedures, and safety standards.
- Participate in Center events, promotions, and activities as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
