Client Service Representative

VCA Animal Hospitals • Lauderhill, FL

7h • Onsite

About The Position

The Client Service Representative will be responsible for a variety of customer service functions within the organization. This includes greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. The role also involves scheduling and confirming appointments, making outbound calls for follow-ups and to reach out to prospective clients. Additionally, the representative will present and explain fees, process payments, and recommend, select, and obtain products and services, including prescriptions. A key part of the role is answering questions regarding products and services, and educating clients on general animal husbandry and non-medical pet care. Managing medical records, charts, reports, and correspondence is also a core responsibility.

Requirements

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs.
• Ability to be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Responsibilities

• Greeting visitors
• Answering telephones
• Guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees
• Processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services
• Educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

Benefits

• medical
• dental
• vision
• paid vacation/sick days
• 401(k)
• generous employee pet discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED