Client Service Representative at Kirby Family Vet

Kirby Family Vet•San Antonio, TX

About The Position

Kirby Family Vet is hiring a Client Service Representative (CSR) to provide clients with an exceptional experience during every interaction. Reporting to the Practice Manager, the CSR engages with clients and performs administrative tasks, including record maintenance and appointment tracking. The role manages reception for visitors and telephone calls, veterinary medical records, accounts, cash processing, data entry, word processing, and mail services. The CSR uses practical knowledge of practice processes and services, visitor and animal-patient treatment rules, and veterinary record requirements and terminology to support patient care and client satisfaction.

Requirements

Ability to work on weekends as required.
High school diploma or equivalent.
Practice OSHA safety techniques, including proper use of personal protective equipment (PPE).

Nice To Haves

Previous veterinary experience preferred.
Client satisfaction references preferred.

Responsibilities

Lead practice opening and closing procedures according to Practice Manager instructions and practice procedures.
Keep public areas clean and presentable, including the front desk, reception area, waiting area, office, public bathrooms, and exam rooms.
Process cash, checks, charge card payments, and credit account payments.
Schedule clinic appointments in accordance with practice and Doctor preferences and ensure appropriate workflow.
Assist with updating client and patient files as needed.
Prepare and send client correspondence.
Send periodic reminder notices and conduct timely client recalls from a call-back list.
Back up the computer system regularly as directed.
Perform and oversee the posting of daily business.
Welcome clients and patients warmly and help ensure an excellent practice visit.
Answer incoming telephone calls using proper telephone etiquette.
Present clients with medications, instructions, new-client kits, and other take-home items.
Handle emergencies with care and patience while following established clinic policies and procedures.
Address client concerns calmly and appropriately, working to ensure satisfaction.
Coordinate actions with Doctors and practice team members, provide timely feedback, incorporate feedback, and share ideas.
Track lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Communicate instructions to clients and teammates to support patient care, and follow instructions from Doctors and sometimes patient owners.