Client Service Representative

Stewart Title

5d

About The Position

The job description outlines the role of a Client Service Representative at Stewart, a global real estate services company recognized as a "Best Company to Work For" and "Top Workplace." Stewart specializes in title insurance, settlement, underwriting, and lender services. The Client Service Representative is crucial for providing nationwide title, closing, settlement, and appraisal solutions to mortgage lenders. This involves the assessment and valuation of properties in adherence to Uniform Standard of Professional Appraisal Practice (USPAP) guidelines and relevant federal and state appraisal laws. The position focuses on delivering a high level of customer service by assisting both internal and external customers with various inquiries related to real estate transactions. The role also involves implementing strategies to build and maintain client relationships and developing departmental policies to ensure high-quality service by anticipating and effectively addressing client needs. The individual operates under general supervision, contributes to their team's success through quality support, and is expected to solve typical problems using established procedures. The role is explicitly defined as an individual contributor without supervisory responsibilities, managing their own workload.

Requirements

• High school diploma required
• Typically requires 2+ years of related work experience

Nice To Haves

• Bachelor’s preferred

Responsibilities

• Provides Nationwide title, closing, settlement and appraisal solutions for mortgage lenders
• Responsible for the assessment and valuation of properties based on Uniform Standard of Professional Appraisal Practice (USPAP) guidelines, federal and state appraisal laws
• Supports real estate transactions by assisting internal and external customers with various inquiries by providing a high level of customer service
• Responsible for managing employees directly engaged in client management
• Implements and supports strategies and initiatives focused on building and maintaining client relationships
• Develops departmental policies, procedures and strategies focused on providing high quality customer service achieved through anticipating client needs and attending to those needs effectively
• Follows standard procedures and guidelines
• Understands how assigned duties relate to others within the team and how the team integrates with related teams
• Impacts own team through the quality of the support provided
• Recognizes and solves typical problems; selects solutions from established options
• Communicates moderately complex information in routine situations, typically within own team
• Works under general supervision with limited ability to modify approach
• Manages own workload
• Performs all other duties as assigned by management

Benefits

• competitive benefits package
• variety of health and wellness insurance options and programs
• paid time off
• 401(k) with company match
• employee stock purchase program
• employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED