Experienced Client Service Representative - Lawrenceville, GA

Vetcor • Lawrenceville, GA

3d • Onsite

About The Position

Gwinnett Animal Clinic (GAC) is growing, and we’re ready to welcome an experienced Client Service Representative to our team. As a well-established, four-doctor practice, we’ve proudly served Lawrenceville and the surrounding communities since 1966. For decades, we’ve worked to be more than a veterinary hospital—we strive to be a trusted partner to pet owners. Client education, excellent customer service, and compassionate veterinary care are at the heart of what we do. Our Client Service Representatives are a vital part of our care team, helping create a welcoming, organized, and positive experience for every client and patient who walks through our doors. We’re looking for a motivated, dependable, and compassionate self-starter who enjoys helping others and is excited to grow alongside a busy veterinary practice.

Requirements

• Excellent communication and customer service skills
• A professional, positive, and dependable attitude
• Strong organizational and multitasking abilities
• Basic computer skills
• Ability to work independently while also contributing to a team
• Motivation to learn and grow within a busy veterinary practice
• Compassion for pets and the people who care for them
• A helpful, solutions-focused approach to client interactions

Nice To Haves

• Previous receptionist or customer service experience is a plus

Responsibilities

• Greet clients, patients, and visitors in a friendly and professional manner
• Answer and direct incoming phone calls
• Respond to client questions and provide excellent customer service
• Schedule appointments and maintain accurate client and patient information
• Manage emails, messages, and routine administrative tasks
• Assist clients with requests, concerns, and follow-up needs
• Maintain an organized and welcoming reception area
• Communicate effectively with clients and members of the veterinary team
• Support the team with additional office responsibilities as needed

Benefits

• Competitive pay
• 401(k) matching
• Tuition support
• Referral bonuses
• Comprehensive medical, dental, and vision coverage
• Supplemental insurance options
• Up to three weeks of paid parental leave
• Generous PTO
• Employee pet discounts
• Quarterly team bonuses
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Six paid holidays
• Employee Assistance Program
• Employee discount program
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program
• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program
• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed