Client Service Representative - General Practice / Urgent Care
About The Position
We know that an exceptional client experience begins the moment a pet and their family walk through our doors. Pieper Veterinary is seeking a dedicated Veterinary Client Service Representative to join our outstanding team at our Pieper Berlin Street location in Middletown, CT. This exciting location will offer both General Practice and Urgent Care services, providing comprehensive care to the community's pets. As the first point of contact for our clients, you will play a vital role in creating a welcoming, supportive, and compassionate experience for pets and their families. Whether assisting with routine wellness visits or helping pet owners during unexpected urgent care situations, your ability to remain calm, organized, and empathetic will make a meaningful difference. If you are a detail-oriented professional with a passion for helping people and animals, this is a unique opportunity to be part of something special from the very beginning. Our vision is simple: to make our community�and the animals and people within it�happier, healthier, and better supported through exceptional veterinary care.
Requirements
- Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
- Familiarity with veterinary terminology or a willingness to learn.
- Excellent verbal and written communication skills to interact with clients, and staff.
- Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
- Ability to handle challenging client situations with tact, patience, and understanding.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
- Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
- Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
- Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
- Willingness to continue learning and stay updated on best practices in client service and veterinary care.
- Must be 18 years or older to apply.
Nice To Haves
- Experience managing a multi-line phone system.
- Experience with EzyVet is a plus but not required.
- Comfort handling pets on a leash or in a carrier is also important.
Responsibilities
- Schedule appointments for both General Practice and Urgent Care.
- Answer client calls.
- Assist with the checkout process.
- Answer phones for Urgent Care.
- Schedule urgent care appointments.
- Welcome and check-in walk-in clients for Urgent Care.
- Assist with client checkout for Urgent Care.
Benefits
- Supportive culture with social events & team building
- Competitive paid time off & holidays
- Career Growth & Training Opportunities
- Comprehensive medical, dental, and vision insurance
- Mental Health Focused Services
- 401(k) plan with a strong employer match
- Employee pet care discount
- Annual uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
