Client Service Representative | Cat-Only Practice TLC Cat Clinic

TLC Cat Clinic•Plymouth, MN

6d•Onsite

About The Position

Client Service Representative at TLC Cat Clinic, a cat-only practice in Plymouth, MN, specializing in high-quality, compassionate veterinary care exclusively for cats. The clinic focuses on preventive care, responsible pet ownership, and client education, aiming to foster strong human-animal bonds in a warm and welcoming environment. This role is within a quieter, more focused practice designed around the needs of cats and their owners, offering a low-stress workflow without the chaos of barking dogs or heavy restraint. The practice is feline-exclusive and Fear Free-focused, with patients generally under 20 lbs, minimal noise, and an emphasis on low-stress handling. The schedule is Monday-Friday, 9 am-6 pm, with no nights or weekends. The role involves streamlining inventory and pharmacy, and providing a healthy supply of lint rollers.

Requirements

High school diploma or equivalent
Practices OSHA safety techniques including proper PPE

Nice To Haves

Previous veterinary experience preferred
Client satisfaction references preferred

Responsibilities

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.