Veterinary Receptionist - Lawrenceville, GA

Gwinnett Animal Clinic•Lawrenceville, GA

13d•Onsite

About The Position

Gwinnett Animal Clinic is seeking an experienced Client Service Representative to join their growing team. This is a well-established, four-doctor practice serving the Lawrenceville community since 1966. The Client Service Representative is a vital part of the care team, responsible for creating a welcoming, organized, and positive experience for clients and patients. The ideal candidate is dependable, compassionate, a self-starter, communicates with confidence, and thrives in a busy veterinary team environment.

Requirements

Previous veterinary reception or customer service experience preferred
Excellent communication and customer service skills
Professional, positive, and dependable attitude
Strong organizational and multitasking abilities
Basic computer skills and comfort learning veterinary practice-management software
Ability to communicate with clients clearly, professionally, and compassionately
Confidence managing multiple priorities in a busy environment
Strong attention to detail and follow-through
Ability to work independently while remaining a collaborative team member
Compassion for pets and the people who love them
Motivation to learn and grow within the veterinary field

Responsibilities

Greet clients and patients with warmth, professionalism, and compassion
Answer and direct incoming phone calls efficiently
Respond to client questions and provide exceptional customer service
Schedule appointments and help maintain an organized hospital calendar
Check clients and patients in and out while maintaining accurate information
Process payments and assist with routine client transactions
Manage emails, messages, reminders, and other administrative tasks
Assist clients with requests, concerns, and follow-up communication
Maintain accurate client and patient records
Keep the reception area organized, professional, and welcoming
Collaborate with doctors, technicians, assistants, and fellow receptionists to support efficient patient flow
Assist with additional front-office responsibilities as needed