Client Service Representative at Bush Lake Pet Hospital

Bush Lake Pet Hospital • Eden Prairie, MN

4d • Onsite

About The Position

Bush Lake Pet Hospital, a practice with a 35-year legacy, is seeking a Client Service Representative (CSR) to provide an exceptional experience to clients. This role involves managing practice reception, maintaining veterinary medical records, handling accounts, processing payments, data entry, and word processing. The CSR will apply practical knowledge of practice processes, regulations, and veterinary terminology to ensure excellent patient care and client satisfaction. The position reports to the Practice Manager.

Requirements

• Ability to work on weekends as required
• High school diploma or equivalent
• Practices OSHA safety techniques including proper PPE

Nice To Haves

• Previous veterinary experience preferred
• Client satisfaction references preferred

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED