Client Service Representative & Kennel Assistant Part-time at College Station Cat Clinic

College Station Cat Clinic•Wheaton, IL

54d•Onsite

About The Position

College Station Cat Clinic is a feline-exclusive veterinary hospital seeking a part-time Client Service Representative (CSR) & Kennel Assistant. This dual role involves providing exceptional client experiences at the front desk, managing administrative tasks, and caring for boarding feline patients. The ideal candidate will have prior experience in animal care or a veterinary office, strong communication and organizational skills, and a compassionate approach to patient and client care. The role starts part-time with the potential for full-time employment based on performance. Responsibilities include client interaction, record maintenance, appointment scheduling, cash processing, and ensuring the cleanliness and safety of the boarding area. The position requires flexibility with scheduling, including mornings, evenings, and weekends.

Requirements

Ability to work on weekends as required
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE

Nice To Haves

Prior experience in animal care/veterinary office highly, highly preferred

Responsibilities

Provides an exceptional experience to clients during every interaction.
Performs practice administrative tasks such as record maintenance and appointment tracking.
Manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services.
Applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology.
Ensures every patient is well-cared for and every client has an exceptional experience.
Provides care to address the needs of patients that are visiting the practice for boarding.
Ensures that the boarding area is clean and safe for all patients by cleaning condos, boarding areas, and washing laundry.
Feeds, waters, socializes with, and administers medication to patients (as needed and supervised by Doctor or Technician and based on confidence and experience).
Ensures patients are admitted noting the client’s specific instructions to ensure a quality outcome including contact information, feeding instructions, and pick up time.
Accurately and legibly records information related to the patient such as feeding schedules, appearance, and behavior during practice visit.
Observes patient’s appearance and activity for general physical condition, obvious signs of illness, disease and discontent.
Appropriately handles patients and as needed.
Socializes with patients several times a day to provide exercise and stimulation.
Applies knowledge of normal food and liquid requirements and as required, provides special food and liquids.
Ensures patients are clean and fresh smelling and have been checked prior to discharge; ensures patient has all personal property upon exit.
Ensures cages and patients are properly numbered and identified and that personal property (toys, treats, blankets, leashes) are stored in the proper areas and identified.
Regularly cleans, disinfects and maintain kennels, cages, runs and stalls as often as is necessary to ensure no cages or kennels are soiled and odors are not apparent.
Performs general cleaning in other areas of the hospital to control the spread of disease.
Washes and sterilizes water and food bowls.
Launders and dries towels and blankets.
Walks hospital regularly and cleans any trash and stool material; empties trash throughout the practice.
Performs other duties as assigned.
Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.