Client Service Representative I

Canon U.S.A., Inc.•Chicago, IL

11d•$17 - $23•Onsite

About The Position

The Client Service Representative I promptly delivers on-site work assignments while providing customer service and supporting customer satisfaction. The role responds to management and client requests, alerts supervisors to potential problems or customer concerns, and helps document account processes in the Site Procedure Guide. Depending on the assigned location, duties may cover copy and print production, copier maintenance, mail and courier services, reception and office services, shipping and receiving, inventory, warehouse operations, or file room and records services. The work location and coverage responsibilities may change based on client or division needs, and cross-functional training is provided to support coverage when staffing is limited. Mail and courier responsibilities include receiving, sorting, delivering, picking up, and processing courier items, interoffice mail, publications, and USPS mail. The representative tracks accountable and courier items, researches and routes unidentified or generic mail, handles messenger items, responds to customer requests, maintains equipment, and records customer inquiries and request fulfillment. This is a customer-facing, full-time on-site position. The representative must comply with customer policies and protocols, which may include COVID-19 vaccination requirements or other related measures. The role may require travel between client locations, use of a personal vehicle, and obtaining customer-required security clearances. The stated hourly rate is $17.20–$23.37.

Requirements

High school diploma, GED, or equivalent experience.
Less than one year of related experience.
Basic computer skills and technical knowledge.
Ability to multitask and prioritize to meet deadlines.
Good customer service and communication skills.
Ability to work with minimal supervision.
Ability to work overtime as needed.
Take necessary steps to obtain security or other clearances required to enter customer premises.
May need to drive between multiple client locations; if driving is required, a valid driver's license and acceptable driving record are necessary, and a personal vehicle may be required.
Ability to lift up to 50 pounds.
Ability to spend extended periods standing, bending, walking, reaching, and pulling.
Must be legally authorized to work in the United States; the company will not pursue or support visa sponsorship, and applicants must reside in the United States at the time of hire.
Must comply with customer policies and protocols, which may include COVID-19 vaccination and related measures.

Responsibilities

Promptly inform the supervisor of potential problems or customer concerns.
Review and respond promptly to management and client requests through email, phone calls, text messages, and verbal communication.
Provide good customer service.
Contribute to creating the Site Procedure Guide so account processes are properly recorded.
Perform location-dependent services, which may include copy/print production, copier maintenance, mail/courier services, reception/office services, shipping/receiving, inventory services, warehouse work, or file room/records services.
Attend cross-functional training to provide coverage when short-staffed.
Receive, sort, deliver, pick up, and process courier items, interoffice mail, publications, and USPS mail.
Track courier and accountable items, including FedEx, UPS, and Certified Mail.
Research and route unidentified and generic mail.
Receive, log, deliver, and track messenger items.
Respond to customer requests.
Perform routine upkeep of equipment.
Record and track customer inquiries and fulfillment of requests.