Client Service Representative I

Canon Careers•Chicago, IL

9d•Onsite

About The Position

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. This customer-facing role requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. The position is full-time and on site at assigned offices, worksites, or territories on scheduled workdays. Duties and coverage may vary according to the assigned location and client or division needs, and the employee may be required to cover multiple functions or locations.

Requirements

High school diploma, GED, or equivalent experience.
Less than one year of related experience.
Basic computer skills and technical knowledge.
Ability to multitask and prioritize to meet deadlines.
Good customer service and communication skills.
Ability to work with minimal supervision.
Ability to work overtime as needed.
Take necessary steps to obtain security or other clearances required to enter customer premises.
May need to drive between multiple client locations; a personal vehicle may be required. A valid driver's license and acceptable driving record are necessary if driving is required.
Ability to lift up to 50 pounds.
Ability to stand, bend, walk, reach, and pull for extended periods while performing duties.
Legally authorized to work in the United States; visa sponsorship is not available.
Must reside in the United States at the time of hire.

Responsibilities

Promptly inform the supervisor of potential problems or customer concerns.
Review and respond promptly to management and client requests received by email, phone, text message, or verbally.
Provide good customer service.
Contribute to creating the Site Procedure Guide so account processes are properly recorded.
Perform duties based on the assigned location, which may include copy/print production or copy center work, copier maintenance, mail/courier services, reception/office services, shipping/receiving, inventory services, warehouse work, or file room/records file services.
Attend cross-functional training to provide coverage when staffing is short.
Receive, sort, deliver, pick up, and process courier items, interoffice mail, newspapers, magazines, and United States Postal Service mail promptly and accurately.
Track courier and accountable items, including FedEx, UPS, and Certified Mail.
Research and route unidentified and generic mail.
Receive, log, deliver, and track messenger items.
Respond to customer requests.
Perform routine upkeep of equipment.
Record and track customer inquiries and fulfillment of requests.