Client Service Representative I

Canon U.S.A., Inc.•San Jose, IL

2d•$17 - $23•Onsite

About The Position

The Client Service Representative I promptly delivers on-site work assignments and provides customer service to support customer satisfaction. Duties vary by assigned location and may include copy/print production, copy center operations, copier maintenance, mail and courier services, reception and office services, shipping and receiving, inventory services, warehouse work, and file room or records file services. The role may require cross-functional training and coverage at different sites or locations depending on client and division needs. The representative handles courier items, interoffice mail, newspapers, magazines, and United States Postal Service mail, including receiving, sorting, delivery, pickup, and processing. They track courier and accountable items, research and route unidentified or generic mail, and receive, log, deliver, and track messenger items. The role also involves responding to customer requests, maintaining equipment, recording customer inquiries and request fulfillment, and notifying a supervisor of potential problems or customer concerns.

Requirements

High school diploma, GED, or equivalent experience.
Less than one year of related experience.
Basic computer skills and technical knowledge.
Ability to multitask and prioritize to meet deadlines.
Good customer service and communication skills.
Ability to work with minimal supervision.
Ability to work overtime as needed.
Ability to obtain security or other clearances required by customers to enter their premises.
May need to drive between multiple client locations; a valid driver's license and acceptable driving record are necessary if driving is required.
Ability to lift up to 50 pounds.
Ability to spend extended periods standing, bending, walking, reaching, and pulling.
Compliance with customer policies and protocols; these may include COVID-19 vaccination and other COVID-19-related measures.
Must be legally authorized to work in the United States and reside in the United States at the time of hire; the company will not pursue or support visa sponsorship.

Responsibilities

Promptly inform the supervisor of potential problems or customer concerns.
Review and respond promptly to management and client requests by email, phone, text message, and verbally.
Provide good customer service.
Contribute to creating the Site Procedure Guide so account processes are properly recorded.
Perform duties that may include copy/print production, copy center operations, copier maintenance, mail and courier services, reception and office services, shipping and receiving, inventory services, warehouse work, and file room or records file services, based on assigned location.
Attend cross-functional training to provide coverage when short-staffed.
Adapt to changes in site responsibilities and coverage locations based on client or division needs.
Receive, sort, deliver, pick up, and process courier items, interoffice mail, newspapers, magazines, and United States Postal Service mail promptly and accurately.
Track courier and accountable items, including FedEx, UPS, and Certified Mail.
Research and route unidentified and generic mail.
Receive, log, deliver, and track messenger items.
Respond to customer requests.
Perform routine equipment upkeep.
Record and track customer inquiries and fulfillment of requests.