Client Service Representative I

Canon Careers•San Jose, CA

13h•Onsite

About The Position

The Client Service Representative I promptly delivers on-site work assignments and provides customer service to support customer satisfaction. Duties may vary by assigned location and may include copy and print production, copier maintenance, mail and courier services, reception and office services, shipping and receiving, inventory services, warehouse work, or file room and records file services. The role may involve coverage at different sites or locations based on client or division needs, and cross-functional training is provided to support coverage when staffing is limited. The representative handles mail and courier operations, including receiving, sorting, delivering, picking up, and processing courier items, interoffice mail, publications, and United States Postal Service mail. They track courier and accountable items, research and route unidentified mail, and receive, log, deliver, and track messenger items. The position also involves responding to customer requests, maintaining equipment, recording customer inquiries and request fulfillment, and promptly communicating concerns or potential problems to a supervisor. This is a customer-facing, full-time onsite role that requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19 measures.

Requirements

High school diploma, GED, or equivalent experience.
Less than one year of related experience.
Basic computer skills and technical knowledge.
Ability to multitask and prioritize to meet deadlines.
Good customer service and communication skills.
Ability to work with minimal supervision.
Ability to work overtime as needed.
Ability to obtain security and/or other clearances required by customers to enter their premises.
May need to drive between multiple client locations; where applicable, a personal vehicle, valid driver's license, and acceptable driving record are necessary.
Ability to lift up to 50 pounds.
Ability to spend extended periods standing, bending, walking, reaching, and pulling while performing duties.
Must be legally authorized to work in the United States and reside in the United States at the time of hire; the company does not pursue or support visa sponsorship.
Must comply with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19 measures.

Responsibilities

Promptly inform the supervisor of potential problems or customer concerns.
Review and respond promptly to management and client requests through email, phone calls, text messages, and verbal communication.
Provide strong customer service and respond to customer requests.
Contribute to creating the Site Procedure Guide so account processes are properly recorded.
Perform duties according to the assigned location, which may include copy and print production, copier maintenance, mail and courier services, reception and office services, shipping and receiving, inventory services, warehouse work, or file room and records file services.
Attend cross-functional training to provide coverage when staffing is limited.
Receive, sort, deliver, pick up, and process courier items, interoffice mail, newspapers, magazines, and United States Postal Service mail promptly and accurately.
Track courier and accountable items, including FedEx, UPS, and Certified Mail.
Research and route unidentified and generic mail.
Receive, log, deliver, and track messenger items.
Perform routine equipment upkeep.
Record and track customer inquiries and fulfillment of requests.